This manufacturer with more than $7 billion in revenue had struggled to meet their indirect procurement needs. Over time, multiple solutions and software were tried, but they had either a too high bar for training and user upkeep and/or a too low return on investment to justify keeping. The systems employed made it difficult for everyday employees to be able to efficiently locate items they needed to purchase. Too often purchases were made outside the system at much higher prices or incorrect/low quality products were being bought.

The manufacturer wanted a procurement solution that would provide an easy-to-use interface for the more than 7,000 end user purchasers and also provide a single supplier network to manage all of their indirect spend. They wanted to continue to leverage Oracle as their ERP, so any solution chosen would have to integrate seamlessly.